A great ride for a great price.
About the product
What is the payload of the e-bike with such a simple frame?
The e-bike's robust frame supports a payload capacity of up to 120 kg (264 lbs).
What are the advantages of fat tires compared to regular tires?
-Superior Traction: Fat tires have a wider contact patch, providing excellent grip and stability on challenging terrains like sand, snow, and soft soil. -Shock Absorption for Comfort: The larger air volume in fat tires delivers better shock absorption, reducing impact on the rider and enhancing overall comfort during the ride. -Enhanced Stability and Control: Fat tires lower the e-bike’s center of gravity, improving stability and control, especially important for off-road riding and technical trails. -Adaptability to Uneven Surfaces: Fat tires can be run at lower pressures, increasing adaptability to various surfaces and preventing sinking on soft terrains.
What is the battery capacity?
The battery has a capacity of 12.8Ah. Thanks to Fiido's patented technology, this capacity is achieved in a compact size.
Can I remove the battery for charging?
Yes, you can easily remove the battery for charging by taking out the seat tube. This allows you to charge the M1 PRO anywhere.
Where is the motor?
The motor is cleverly integrated into the rear wheel, thanks to Fiido's innovative design.
Does the bike have enough power to climb hills?
Yes, the bike is equipped with a 500W brushless gear motor, providing a torque of 50Nm (36.9 ft-lbs), allowing you to effortlessly tackle steep hills.
Does this e-bike have suspension?
Yes, the Fiido M1 Pro features full suspension shock absorbers that smooth out all bumps, ensuring a safer and more comfortable ride on pebbles or rocky trails.
Is it easy to fold?
Folding and unfolding the e-bike is simple, requiring just three steps. Once folded, the bike can be pushed forward to save space.
Can I ride it in the rain?
The M1 PRO has an IP54 waterproof rating, making it suitable for riding in light rain. However, it is not recommended to use it in heavy rain for safety reasons. Avoid submerging the e-bike in water or using a high-pressure cleaner, as water ingress can damage electronic components and wiring. If riding through puddles or standing water, ensure the water level does not exceed the hub to prevent motor damage. Avoid using a high-pressure water jet to wash the motor.
Does winter affect its range?
Yes, the performance of the Li-ion battery can decrease in low temperatures, affecting its range. However, the battery's performance returns to normal as the temperature rises.
What certifications does this product have?
This E-bike has already obtained UN38.3, MSDS, FCC, and CE certifications, ensuring your riding safety.
Do I need to insure this E-bike?
Insurance policies vary by country. We recommend consulting your local insurance provider to confirm whether purchasing insurance is necessary.
What are the dimensions of the child seat? Can you recommend some child seat brands?
For the Fiido M1 Pro's rear rack, it is recommended to install a child seat that is 17 cm to 20 cm wide and can carry a weight of up to 25 kg. Most child seats are generally designed for this weight. Here are some reputable brands you might consider: Bobike (Netherlands), Thule (Sweden), and OGK (Japan).
What items are included in the full bike package?
The box contains: E-bike*1, user manual*1, charger*1, reflector*1, ring spanner, stand*1, quick release for front wheel*1, headlight*1, mudguard*1, Allen key*1, wrench*1, rear rack*1.
How long is the warranty?
The warranty periods are as follows:
(1) Frame: 36 months
(2) Display instrument, Controller, Charger, Main wiring harness, Fork, Handlebar, Stem, Seatpost: 12 months
(3) For other components, please refer to our warranty policy: Warranty Policy
Can I return or exchange a product with Fiido?
Yes, if you encounter major quality issues or significant defects within 30 days of receiving the product, you're eligible for a return or exchange. See our return policy page for more information.
Shipment
Do I need to pay for shipping and duties?
Shipping and duties are free for the UK, US, and EU, though delivery is unavailable in a small number of regions. For more information, please visit: fiido.com/pages/shipping-delivery.
When will I receive the bike and accessories?
Normal orders take 3-7 business days for delivery.
Other
Is it easy to replace accessories by myself?
You can generally replace e-bike accessories yourself if you are comfortable handling basic bicycle maintenance tasks.
Why can't I buy it?
Fiido currently supports sales in a limited number of areas, but we have overseas warehouses in the United States and Europe. We are actively exploring expansion into more regions. Please stay tuned for updates.
What is included in the package?
The package includes mudguards, a charger, a stand, an open-end wrench, and a hex key.
Does it need assembly upon receipt?
The entire frame of the M1 PRO is fully assembled before it leaves the factory.
What should I do if I have issues with customer service?
If you have any questions about our products, feel free to contact us at support@fiido.com.
